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IBM Printer Repair Service

Need immediate service? (800) 643-2664
Onsite Next Day Printer Repair Service

Have a professional technician come to your business and repair your IBM & InfoPrint thermal, laser, or line matrix printer.

Don’t let your IBM/InfoPrint printer frustrate you! We fix the thermal label, line, dot-matrix, and laser printers and come right to your business.

Need immediate service? Call our hotline!
(800) 643-2664

When you call our experienced sales managers will dispatch a professional IBM/InfoPrint service technician to your site.

We are a professionally managed service organization that has built it’s reputation since 1982 on exceptional service and fair prices. We are here to meet your needs, not the other way around. Our goal is to get you up and running fast, without hassle, and at the lowest price possible.

The MIDCOM Service Group has trained technicians in your local area. We understand thermal printers including high performance, midrange, and card printers and can service them quickly and efficiently at a very competitive price. Just call our toll free number 1-800-643-2664 and our national dispatch center will promptly enter you into our computerized dispatch system to begin the expedited service-call process.

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Here’s what comes with our IBM InfoPrint printer service:

Next Day Service

Call today and get IBM InfoPrint printer service tomorrow!

Local Certified Technicians

Professional service by technicians in your area!

Affordable Rates

Great IBM InfoPrint printer service at low prices!


IBM Ricoh InfoPrint Printers




IBM Ricoh InfoPrint line matrix printers we repair

6400, 6400-004, 6400-005, 6400-008, 6400-008CTA, 6400-009, 6400-010, 6400-P10, 6400-012, 6400-014, 6400-015, 6400-050, 6400-05P, 6400-i05, 6400-i10, 6400-i1F, 6400-P50, 6400-V10, 6400 i20, 6400 i15, 6400, i1P, 6400 i24, 6400 i2s, 6400 i5P, 6408,, 6500 V05, 6500 V10, 6500 V15, 6500 V1P, 6500 V5P, and more..

IBM Ricoh InfoPrint thermal label printers we repair

6700, and 4400.

IBM Ricoh InfoPrint laser printers we repair

1940, 1930, 1880, 1870, 1860, 1850, 1826, 1764, 1754, 1664, 1654, 1650, 1634, 1622, 1612, 1585, 1580, 1572, 1570, 1567, 1560, 1552, 1540, 1534, 1532, 1464, 1454, 1372, 1357, 1354, 1352, 1334, 1332, 1228,, 1226, 1222, 1220, 1872, 1852, 1832, 1824, 1822, 1812, 1811, 1767, 1140, 1125, 1120, 1116, 40, 21, 20, 12, 8, M20, M22, M25, M26, M30, M32, M40, and more.

Common parts that need to be fixed on an IBM Ricoh InfoPrint thermal label, line, dot-matrix, and laser printer

printhead, ribbon, pressure dials and springs, mechanism latch, ribbon strip plate, mechanism magnet, print mechanism, ribbon take-up clutch, drive system, stepper motor, drive belt, main logic board, internal print server, power supply let us help diagnose your thermal barcode label printer problem!.

IBM Printer Service

IBM Ricoh InfoPrint printer service company with onsite next day repair call (800) 643-2664 and a certified technician will to your place of business. Whether you have an IBM or Ricoh InfoPrint thermal label, line printer, or laser printer we can service it. We back all of our work with an industry’s best guarantee that is second to none. Get your IBM or Ricoh repaired from a serivce comapany that has been in the repair business since 1982.

IBM Printer Maintenance

IBM Ricoh InfoPrint printer maintenance can help prevent the loss of your printer call (800) 643-2664 and we will come onsite to prevent your printer from a devastating catastrophe. If you have any of these IBM or Ricoh InfoPrint models 6400, 6400-004, 6400-005, 6400-008, 6400-008CTA, 6400-009, 6400-010, 6400-P10, 6400-012, 6400-014, 6400-015, 6400-050, 6400-05P, 6400-i05, 6400-i10, 6400-i1F, 6400-P50, 6400-V10, 6400 i20, 6400 i15, 6400, i1P, 6400 i24, 6400 i2s, 6400 i5P, 6408,, 6500 V05, 6500 V10, 6500 V15, 6500 V1P, 6500 V5P, 6700, 4400, 1940, 1930, 1880, 1870, 1860, 1850, 1826, 1764, 1754, 1664, 1654, 1650, 1634, 1622, 1612, 1585, 1580, 1572, 1570, 1567, 1560, 1552, 1540, 1534, 1532, 1464, 1454, 1372, 1357, 1354, 1352, 1334, 1332, 1228,, 1226, 1222, 1220, 1872, 1852, 1832, 1824, 1822, 1812, 1811, 1767, 1140, 1125, 1120, 1116, 40, 21, 20, 12, 8, M20, M22, M25, M26, M30, M32, M40, or any others, call us today and we’ll be there tomorrow to get you up and running. Proper IBM or Ricoh InfoPrint maintenance can help you reduce lost revenues – so don’t delay, call today.

IBM printer repair service in the United States

(Some of the major cities and metropolitan areas we service)

Alabama
Auburn, AL
Birmingham, AL
Decatur, AL
Dothan, AL
Gantts Quarry, AL
Huntsville, AL
Mobile, AL
Montgomery, AL
Summerdale, AL
Tuscaloosa, AL

Arizona
Chandler, AZ
Glendale, AZ
Gilbert, AZ
Mesa, AZ
Peoria, AZ
Scottsdale, AZ
Surprise, AZ
Tempe, AZ

Arkansas
Bentonville, AR
Conway, AR
Fayetteville, AR
Fort Smith, AR
Jonesboro, AR
Little Rock, AR
North Little Rock, AR
Pine Bluff, AR
Rogers, AR
Springdale, AR

California
Anaheim, CA
Bakersfield, CA
Fresno, CA
Long Beach, CA
Los Angeles, CA
Oakland, CA
Riverside, CA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Jose, CA
Santa Ana, CA
Stockton, CA

Colorado
Arvada, CO
Aurora, CO
Centennial, CO
Colorado Springs, CO
Denver, CO
Fort Collins, CO
Lake Wood, CO
Pueblo, CO
Thornton, CO
Westminster, CO

Connecticut
Bridgeport, CT
Danbury, CT
East Norwalk, CT
Hartford, CT
New Britain, CT
New Haven, CT
North Stamford, CT
Norwalk, CT
Stamford, CT
Waterbury, CT

Delaware
Bear, DE
Brookside, DE
Dover, DE
Glassgow, DE
Hockessin, DE
Middletown, DE
Newark, DE
Pine Creek Valley, DE
Smyrna, DE
Wilmington, DE

District of Columbia
Washington, DC

Florida
Fort Lauderdale, FL
Jacksonville, FL
Miami, FL
Orlando, FL
Pembroke Pines, FL
Port Saint Lucie, FL
Saint Petersburg, FL
Tallahassee, FL
Tampa, FL

Georgia
Albany, GA
Athens, GA
Atlanta, GA
Columbus, GA
Johns Creek, GA
Macon, GA
Roswell, GA
Savannah, GA
Sandy Springs, GA
Warner Robins, GA

Idaho
Boise, ID
Caldwell, ID
Coeur d’Alene, ID
Idaho Falls, ID
Lewiston, ID
Lewiston Orchards, ID
Meridian, ID
Nampa, ID
Pocatello, ID
Twin Falls, ID

Illinois
Aurora, IL
Chicago, IL
Elgin, IL
Joliet, IL
Naperville, IL
North Peoria, IL
Peoria, IL
Rockford, IL
Springfield, IL
Waukegan, IL

Indiana
Bloomington, IN
Carmel, IN
Evansville, IN
Fishers, IN
Fort Wayne, IN
Gary, IN
Hammond, IN
Indianapolis, IN
Muncie, IN
South Bend, IN

Iowa
Ames, IA
Cedar Rapids, IA
Council Bluffs, IA
Davenport, IA
Des Moines, IA
Dubuque, IA
Sioux City, IA
Waterloo, IA
West Des Moines, IA

Kansas
Kansas City, KS
Lawrence, KS
Lenexa, KS
Manhattan, KS
Olathe, KS
Overland Park, KS
Salina, KS
Shawnee, KS
Topeka, KS
Wichita, KS

Kentucky
Bowling Green, KY
Covington, KY
Hopkinsville, KY
Ironville, KY
Lexington, KY
Lexington-Fayette, KY
Louisville, KY
Meads, KY
Owensboro, KY
Richmond, KY

Louisiana
Baton Rouge, LA
Bossier City, LA
Kennar, LA
Lafayette, LA
Lake Charles, LA
Metairie, LA
Metairie Terrace, LA
Monroe, LA
New Orleans, LA
Shreveport, LA

Maine
Auburn, MA
Augusta, MA
Biddeford, MA
Bangor, MA
Lewistown, MA
Portland, MA
Saco, MA
South Portland, MA
South Portland Gardens, MA
West Scarborough, MA

Maryland
Baltimore, MD
Columbia, MD
Dundalk, MD
Ellicott City, MD
Frederick, MD
Germantown, MD
Glen Burnie, MD
Rockville, MD
Silver Springs, MD
Waldorf, MD

Massachusetts
Boston, MA
Brockton, MA
Cambridge, MA
Lowell, MA
Lynn, MA
New Bedford, MA
Quincy, MA
South Boston, MA
Springfield, MA
Worcester, MA

Michigan
Ann Arbor, MI
Dearborn, MI
Detroit, MI
Escanaba, MI
Flint, MI
Grand Rapids, MI
Holland, MI
Lansing, MI
Livonia, MI
Warren, MI
Sterling Heights, MI

Minnesota
Bloomington, MN
Brooklyn Park, MN
Duluth, MN
Eagan, MN
Minneapolis, MN
Plymouth, MN
Rochester, MN
Saint Cloud, MN
Saint Paul, MN
West Coon Rapids, MN

Mississippi
Biloxi, MS
Greenville, MS
Gulport, MS
Hattiesburg, MS
Jackson, MS
Meridian, MS
Olive Branch, MS
Southhaven, MS
Tupelo, MS
West Gulfport, MS

Missouri
Columbia, MO
East Independence, MO
Independence, MO
Kansas City, MO
Lees Summit, MO
O’Fallon, MO
Saint Joseph, MO
Springfield, MO
St. Charles, MO
St. Louis, MO

Montana
Anaconda, MT
Billings, MT
Bozeman, MT
Butte, MT
Great Falls, MT
Havre, MT
Helena, MT
Kalispell, MT
Missoula, MT

Nebraska
Bellevue, NE
Columbus, NE
Fremont, NE
Grand Island, NE
Hastings, NE
Kearney, NE
Lincoln, NE
Norfolk, NE
North Platte, NE
Omaha, NE

Nevada
Carson City, NV
Enterprise, NV
Henderson, NV
Las Vegas, NV
North Las Vegas, NV
Paradise, NV
Reno, NV
Sparks, NV
Spring Valley, NV
Sunrise Manor, NV

New Hampshire
Concord, NH
Derry Village, NH
Dover, NH
East Concord, NH
Keene, NH
Manchester, NH
Merrimack, NH
Nashua, NH
Rochester, NH
Salem, NH

New Jersey
Camdon, NJ
Cherry Hill, NJ
Clifton, NJ
Edison, NJ
Elizabeth, NJ
Jersey City, NJ
Newark, NJ
Paterson, NJ
Toms River, NJ
Trenton, NJ

New Mexico
Albuquerque, NM
Clovis, NM
Enchanted Hills, NM
Farmington, NV
Hobbs, NV
Las Cruces, NM
Rio Rancho, NM
Roswell, NM
Santa Fe, NM
South Valley, NM

New York
Bronx, NY
Brooklyn, NY
Buffalo, NY
East New York, NY
Jamaica, NY
Manhattan, NY
New York, NY
Rochester, NY
Staten Island, NY
Yonkers, NY

North Carolina
Cary, NC
Charlotte, NC
Durham, NC
Fayetteville, NC
Greensboro, NC
High Point, NC
Raleigh, NC
West Raleigh, NC
Wilmington, NC
Winston-Salem, NC

North Dakota
Bismarck, ND
Dickinson, ND
Fargo, ND
Grand Forks, ND
Jamestown, ND
Madan, ND
Minot, ND
Wahpeton, ND
West Fargo, ND
Williston, ND

Ohio
Akron, OH
Canton, OH
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dayton, OH
Lorain, OH
Parma, OH
Toledo, OH
Youngstown, OH

Oklahoma
Broken Arrow, OK
Edmond, OK
Enid, OK
Lawton, OK
Midwest City, OK
Moore, OK
Norman, OK
Oklahoma City, OK
Stillwater, OK
Tulsa, OK

Oregon
Beaverton, OR
Bend, OR
Corvallis, OR
Eugene, OR
Gresham, OR
Hillsboro, OR
Medford, OR
Portland, OR
Salem, OR
Springfield, OR

Pennsylvania
Allentown, PA
Bethlehem, PA
Erie, PA
Harrisburg, PA
Lancaster, PA
Levittown, PA
Philadelphia, PA
Pittsburgh, PA
Reading, PA
Scranton, PA

Rhode Island
Coventry, RI
Cranston, RI
Cumberland, RI
East Providence, RI
North Providence, RI
Pawtucket, RI
Providence, RI
Warwick, RI
West Warwick, RI
Woonsocket, RI

South Carolina
Charleston, SC
Columbia, SC
Florence, SC
Greenville, SC
Hilton Head, SC
Mt. Pleasant, SC
North Charleston, SC
Rock Hill, SC
Summerville, SC
Sumter, SC

South Dakota
Aberdeen, SD
Brookings, SD
Huron, SD
Mitchell, SD
Pierre, SD
Rapid City, SD
Sioux Falls, SD
Vermillion, SD
Watertown, SD
Yankton, SD

Tennessee
Chattanooga, TN
Clarksville, TN
East Chattanooga, TN
Jackson, TN
Knoxville, TN
Memphis, TN
Murfreesboro, TN
Nashville, TN
New South Memphis, TN

Texas
Arlington, TX
Austin, TX
Corpus Christi, TX
Dallas, TX
El Paso, TX
Fort Worth, TX
Houston, TX
Laredo, TX
Lubbock, TX
Plano, TX

San Antonio, TX

Utah
Layton, UT
Ogden, UT
Orem, UT
Provo, UT
Saint George, UT
Sandy, UT
Sandy Hills, UT
Salt Lake City, UT
West Jordan, UT
West Valley City, UT

Vermont
Barre, VT
Bennington, VT
Burlington, VT
Colchester, VT
Essex Junction, VT
Montpeilier, VT
Rutland, VT
South Burlington, VT
St. Johnsbury, VT
Williston, VT

Virginia
Alexandria, VA
Arlington, VA
Chesapeake, VA
East Hampton, VA
Hampton, VA
New Port News, VA
Norfolk, VA
Portsmouth Heights, VA
Richmond, VA
Virginia Beach, VA

Washington
Bellevue, WA
Everett, WA
Kent, WA
Renton, WA
Seattle, WA
Spokane, WA
Spokane Valley, WA
Tacoma, WA
Vancouver, WA
Yakima, WA

West Virginia
Beckley, WV
Charleston, WV
Fairmont, WV
Huntington, WV
Martinsburg, WV
Morgantown, WV
Parkersburg, WV
Weirton Heights, WV
Wheeling, WV

Wisconsin
Appleton, WI
Eau Claire, WI
Green Bay, WI
Janesville, WI
Kenosha, WI
Madison, WI
Milwaukee, WI
Oshkosh, WI
Racine, WI
Waukesha, WI

Wyoming

Casper, WY
Cheyenne, WY
Evanston, WY
Gillette, WY
Green River, WY
Jackson, WY
Laramie, WY
Riverton, WY
Rock Springs, WY
Sheridan, WY

Here are some popular IBM 6400 line printer error codes:

PA1 SELECTED
1.Attach status message. No action required.

PA2 SELECTED
1.Attach status message. No action required.

P05 DIAGNOSTIC TEST PASSED
1.Non-error status message: the printer passed its memory and hardware initialization tests. No action required

P17 SECURITY VIOLATION
1.Security code of the PAL on the CMX controller board does not match the code of the firmware on the CMX controller board. Remove the paper guide assembly or pedestal top cover. Check that the security PAL is correctly installed. (See Figure 34, page 226.)Install correct PAL for the customer’s emulations with the notched end facing toward the flash and DRAM SIMM sockets.2.Run a print test. If the message appears, replace the CMX controller board. Record the message and return it with the defective board.

P60 ERROR: DRAM AT ADDRESS hex
1.The printer found a defective memory location. Replace the DRAM. (See Figure 34, page 2 26.)2.Power on the printer. If the message appears, replace the CMX controller board. Record the message and return it with the defective board.

P61 ERROR: FLASH NOT DETECTED
1.The printer could not find flash memory. Check flash memory on the CMX controller board. If present, reseat the flash SIMMs; if missing, install flash SIMMs. (See Figure 34, page 226.)

P62 ERROR: DC PROGRAM NOT VALID
1.The printer cannot find the data controller program or the validation checksum is corrupt.
Download the program again. If the message appears, replace all flash memory SIMMs. (See Figure 34, page 226.)

P63 ERROR: PROGRAM NOT COMPATIBLE
1.The printer is not compatible with the downloaded program.(The user may have tried to load a CMX-compatible diskette in a CBO-controlled printer, or vice versa.)Use the correct emulation software option(s) for this model printer. If the printer is an IBM 6404–B01, the controller is a CBO board. If the printer is an IBM 6400, the controller is a CMX board.

P64 ERROR: CHECKSUM WRONG hex
1.The printer received the complete program but the checksum did not match. The data may have been corrupted during download. Power off the printer. Download the program again from the beginning. If the messages appears, replace the DRAM. (See Figure 34, page 226.)2.Download the program using a new software diskette. If the messages appears, replace the flash memory. (See Figure 34,page 226.)3.Download the program. If the messages appears, replace the CMX controller board. Record the message and return it with the defective board.

P65 ERROR: PROGRAM NEEDS MORE FLASH
1.The printer requires more flash memory in order to run the downloaded program. Add flash memory or use a smaller emulation program.

P66 ERROR: PROGRAM NEEDS MORE DRAM
1.The printer requires more DRAM memory in order to run the downloaded program. Add DRAM or use a smaller emulation program. (See Figure 34, page226.)

P67 ERROR: WRITING TO FLASH
1.Hardware or software fault in flash memory. Replace flash memory.(See Figure 34, page 226.) If message occurs with new memory, replace the CMX controller board. Record the message and return it with the defective board.

P68 ERROR:EC PROGRAM NOT VALID
1.The printer cannot find the engine controller program

P69 ERROR: EC STOPPED A T STA TE XXXX
NOTE: If the state is 0000, replace the CMX controller board.

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